Privacy Policy

1. Introduction

Artisan Paint-by-Numbers ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

• Images: Photos you upload for processing
• Email Address: For order confirmations and delivery
• Payment Information: Processed securely by Stripe (we do not store card details)

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, operating system
• IP Address: For security and fraud prevention

3. How We Use Your Information

We use your information to:

• Process your uploaded images and generate paint-by-numbers guides
• Process payments and deliver your purchases
• Send order confirmations and download links
• Improve our Service and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Image Storage and Retention

Uploaded Images: Your uploaded images are temporarily stored to process your order. Images are automatically deleted after 30 days.

Generated Content: Your paint-by-numbers guides are stored for 30 days to allow you to re-download your purchases. After this period, files may be deleted.

No Training: We do not use your images to train AI models without explicit consent.

5. Information Sharing

We do not sell your personal information. We may share data with:

• Stripe: For payment processing
• Cloud Providers: For hosting and processing (Modal, Vercel)
• Legal Authorities: When required by law

6. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS), secure payment processing through Stripe, and limited access to personal data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at support@artisan.com.

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at support@artisan.com.